QANTAS has ranked in the top five best airlines for 2019.
QANTAS has ranked in the top five best airlines for 2019.

Aussie airline amongst world's best

When it comes to finding a good airline, there are plenty of mixed reviews out there on the best and worst places to spend your money.

But the annual AirHelp scores for 2019 have dropped, and there's some surprising frontrunners now in the mix.

The research, which was conducted by the air passenger rights organisation, analysed key performance indicators in 2018, including how often flights were on-time as well as service quality and claims processing when there are delays or cancellations.

The score developed for this year's report combined expert knowledge and industry expertise to give air passengers better predictions for what their experiences will look like at different airports, how the airlines will treat them under normal circumstances, and what to expect if their flight gets delayed, cancelled or overbooked.

Qantas came in at number five on the report. Picture: AAP Image/Bianca De Marchi
Qantas came in at number five on the report. Picture: AAP Image/Bianca De Marchi

To determine the airline rankings, AirHelp rates airlines equally on three areas - claims processing, on-time performance, and quality of service.

At the top of the leaderboard was Qatar Airways followed by American Airlines and Aeromexico.

Our own airline Qantas went up this year's ranking, coming in at number five and beating out major players, including world-class airlines Emirates (10) and Singapore Airlines (13).

UK airline Thomas Cook was named the worst-performing airline in the world among the 72 global carriers.

The 10 Best Airlines of 2019

1. Qatar Airways

2. American Airlines

3. Aeromexico

4. SAS Scandinavian Airlines

5. Qantas

6. LATAM Airlines

7. WestJet

8. Luxair

9. Austrian Airlines

10. Emirates

 

The 10 Worst Airlines of 2019

63. Adria Airways

64. Aerolineas Argentinas

65. Transavia

66. Laudamotion

67. Norwegian

68. Ryanair

69. Korean Air

70. Kuwait Airways

71. EasyJet

72. Thomas Cook Airlines

 

Along with airlines, the report also looked at data concerning the best and worst airports around the world.

Each airport is rated on three factors: on-time performance, service quality, and food and shopping options.

The first accounts for 60 per cent of the score and the other criteria each make up 20 per cent.

AirHelp's data comes from multiple commercial vendors, along with its own database, plus 40,000 passenger surveys collected in 40 countries during 2018.

Topping the rankings are Doha's Hamad International Airport, Tokyo Haneda International Airport, and Athens International Airport, which have taken the top spots since the ratings began in 2015.

In general, US airports didn't fare particularly well, with the highest-rated Hartsfield-Jackson Atlanta International Airport taking 34th place out of 132 hubs around the world.

No Australian airports were ranked in the top 132. A large number of Brazilian airports dominated the charts, something Ashley Raiteri, an industry adviser for AirHelp, attributes to good local weather and a "hub and spoke" route network that keeps flights moving smoothly and on time.

Inside the main hall of Hamad International Airport in Qatar.
Inside the main hall of Hamad International Airport in Qatar.

"Different airports deal with different problems," Mr Raiteri told the Washington Post.

"In some places, the local culture can leave people feeling cold," Mr Raiteri added, describing the direct style of security agents in northern Europe.

 

The 10 Best Airports of 2019

1. Hamad International Airport, Qatar (DOH)

2. Tokyo International Airport, Japan (HND)

3. Athens International Airport, Greece (ATH)

4. Afonso Pena International Airport, Brazil (CWB)

5. Gdansk Lech Wałęsa Airport, Poland (GDN)

6. Sheremetyevo International Airport, Russia (SVO)

7. Changi Airport Singapore, Singapore (SIN)

8. Rajiv Gandhi International Airport, India (HYD)

9. Tenerife North Airport, Spain (TFN)

10. Viracopos/Campinas International Airport, Brazil (VCP)

 

The 10 Worst Airports of 2019

123. London Gatwick Airport, United Kingdom (LGW)

124. Billy Bishop Toronto City Airport, Canada (YTZ)

125. Porto Airport, Portugal (OPO)

126. Paris Orly Airport, France (ORY)

127. Manchester Airport, United Kingdom (MAN)

128. Malta International Airport, Malta (MLA)

129. Henri Coanda International Airport, Romania (OTP)

130. Eindhoven Airport, Netherlands (EIN)

131. Kuwait International Airport, Kuwait (KWI)

132. Lisbon Portela Airport, Portugal (LIS)